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Our Support is Second to None!
For our 30-year history we have always focused on our customer service and support. We pride ourselves at our responsiveness and our expertise. You will not be left on hold at LegalPRO for your urgent matters and because our support specialists are very well versed in bankruptcy, you will get support that understand the challenges that you face as a bankruptcy attorney. We are here to help you make your job a little easier, give us a try.
Support Hours
Monday – Friday, 7:30am – 6:30pm CST
(210) 561-5300
support@legal-pro.com
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Frequently Asked Questions
Yes you are! LegalPRO Systems is a not too small, but not too big, company of technical experts. We have low overhead and every dollar earned stays in the company because we have no outside investors to pay. We are not up for sale, therefore, we do not need to impress potential buyers with excess profits. We put the needs of our employees and our clients first and in doing so, the business will take care of itself. What we do appreciate very much from our clients, however, are the kind referrals – which help us grow stronger.
You are getting over 30 years of experience, a full time customer support and professional development team, and the confidence to know that the software you are investing your time, money, and effort into will be around for years to come. Bankruptcy is a complex legal field and creating software that gathers the necessary information, puts it in the correct forms, performs the proper calculations, and files the petition with 94 different courts is no simple task. Means test numbers, exemptions, and various forms change every single year. That’s why it is essential that the company you buy software from will be around for years to come. LegalPRO has gone through exactly one change in ownership over three decades.
Yes and no. Anything your software will allow you to export to a common file format (text, CSV, XML, etc.) we can import into Jubilee. Data that is solely contained in the proprietary file formats of your current provider, for which they have not exposed an export function, cannot be converted. While the technical means to extract the data exists, it would violate licensing agreements for us to attempt to do so. We suggest requesting that your current software company provide export functions for the data you wish to extract. If they refuse to do so, then you have another very good reason to leave them as soon as possible. We will never hold your data hostage in Jubilee and will gladly export anything we can at your request if you choose to leave us, or more likely, if you need to use the data in another application. As a practical matter, however, transferring any single bankruptcy case that is currently in progress to another software platform could be very tricky – especially if the forms have changed since the case was initiated. There is no perfect short-term solution, but in the long run we think you will be happy with your decision to move to Jubilee.
Your Jubilee data will be maintained for up to one year of inactivity, after which you will be notified of its pending removal from our servers. At this point, you will have two options: the first is to export all your data to your local computer before it’s deleted and the second is to pay for at least one month of service to get another year of storage.
To keep it secure we use the Microsoft™ Azure platform. Even before the internet existed to take over our lives, fire theft and other disasters could destroy just about anything. Now, in the world of cloud computing, Microsoft™ Azure is an industry leader and an extremely secure platform. Your data is safer there than it is in your office.
Call us and ask. Maybe we do but we failed to make it easy for you to find, or maybe we can add it if we don’t. Much of our software is the result of client suggestions and requests and it is also hard to document every feature available on our website. We also have agreements with other companies to provide services they offer on our platform.
Yes, just call and ask.
Let’s start with five reasons: longevity, consistency, redundancy, ownership, and service. Longevity is 30 years in business and no end in sight. It’s important to know that the software you choose to run your office is time tested and will be here for years to come. Consistency is having long-term staff members who love their job and know their business. We have almost zero turnover here because we aim to be a great place to work and that atmosphere transfers to our client interactions. Redundancy in support and development is making sure that multiple people are trained and knowledgeable to step in and do the required tasks. It’s important to know that nothing here depends on one single person and that we can be there for you through good and bad times alike. Ownership at LegalPRO is hands-on; every owner works full time for the company and is fully invested in making sure we perform to the highest standards – we have no outside investors looking simply to make a rate of return. Finally, our service is top notch – whether it’s a simple question on how to perform a seldom-used function or helping clients file their first case from start to finish, we’re always here to help.
LegalPRO’s entire development team is in-house. They work closely with our support team and experienced bankruptcy professionals to create software that works right. When issues occur, we can quickly diagnose, debug, and fix them – often providing same day updates. Other companies must communicate with distributed programmers – many who live literally half way around the world. There is no area of law as complex to develop for as bankruptcy. Our developers have a working understanding of bankruptcy that would impress any practicing attorney. It’s not uncommon, in fact, to talk with one of them directly when explaining an issue or requesting a special feature. They work for our clients and take personal pride in the software.
In Leviticus, the year of the jubilee was when various debts were to be forgiven – “…and ye shall return every man unto his possession…” It is in this context then that we have named our new, cutting edge, cloud based bankruptcy platform Jubilee. We feel like this name will convey more than any other, the mission we all embark upon – to help your clients free themselves from debt and make a new start in their financial lives.