I recently took a family vacation to the Black Hills in South Dakota. I sarcastically dubbed it the Rock-n-Roll vacation to my kids because we were basically going to roll through South Dakota looking at rocks.
We went over rocks (Iron Mountain Road), under rocks, inside rocks (Jewel Cave), through rocks (Needles Highway), climbed rocks, saw rocks shaped by man (Mt. Rushmore) and rocks shaped by nature (Devil’s Tower).
Photo: Keith Crusius
As boring as that might sound to your teenagers (it certainly did to mine), it was a great vacation in an incredibly beautiful part of the country. I highly recommend visiting the Black Hills if you ever get the chance. I only spent two days there, but I’d recommend allowing for at least three or more.
While on the topic of rock solid things I’d like to give a shout out to a rock-solid company – Allen Credit & Debt Counseling Agency. They are located in South Dakota as well, so after our rock tour, we drove over to the eastern side of the state to visit their offices in Wolsey.
Glenn Jungemann, Allen Credit’s president, and his wonderful wife Mary Liz, treated us to some great South Dakota hospitality on their farm – and much to my kids’ relief, gave them plenty of fun things to do not involving rocks!
One of Glenn’s business mottos is, “It’s all about relationships”, and after spending a day and a half there I can assure you that when you do business with Allen Credit & Debt Counseling, you are dealing with honest, hard working, down to earth people that will treat you and your clients with courtesy and respect.
If you are ever looking for another credit and debt counseling provider you’d be remiss not to give them a call.
We had a great time visiting with many of you at NACBA’s 24th annual convention in San Francisco. One of the more interesting vendor booths had a person demonstrating a virtual reality system. You could put the head goggles on and hold a couple of controllers in your hand and kill zombies or, more to my liking, be in a peaceful underwater world exploring a shipwreck and experience giant whales swim by. My staff now wants one for the office – maybe Santa will listen.
Of course, virtual reality is great when you want to be in a virtual world, but it’s not so great when you buy software that makes a lot of promises and doesn’t deliver. Make sure you do your due diligence when looking into new software products; make sure you ask a lot of questions and get a good history (see our list of questions below). Also, see who else in the bankruptcy community they associate with (who their friends are). Your business is too important to gamble with.
We got a lot of questions about Jubilee at our booth, but we didn’t get some questions that are important. Things like: what kind of support do you offer, where’s it located, and what level of bankruptcy knowledge does your staff have? And for that matter, does your development team understand bankruptcy? It’s difficult to develop a software solution for something you don’t comprehend. How responsive is your company to issues and suggestions? Does your company have a proven history in the industry? Certainly new products can’t be dismissed merely because they’re new, but if you’re new, you’d better have a long term plan to stay. How do you know that if you invest your time and resources with a product that it will still be around in 5, 10, 20 years or longer?
Here at LegalPRO we’ve been here and plan to stay here for decades to come. All of our support staff work here at our office in San Antonio and have experience in the bankruptcy field. Bankruptcy software and support is not a side business to us or just a business opportunity – it’s something we all love to do. We enjoy slow continuous growth and are well positioned to continue advancing our products into the future.
Here at LegalPRO Systems, we have had more than one call recently with concerns that CIN Legal Data Services bought us and we are going out-of-business. Let me assure you that we have not been bought, have no intentions of being bought, are not in any discussions to be bought, and we are not going-out-of-business. EZ-Filing was acquired several years ago by CIN and they also recently acquired New Hope (Bankruptcy 2014). Support is no longer available for those two products.
BankruptcyPRO is still the gold standard in desktop bankruptcy software and has been updated to comply with the new form requirements effective this past December 1st. Our business is better than ever and our new cloud-based software, Jubilee, is nearing completion. We look forward to many years of serving the bankruptcy legal community with ever improving software products.
New Hope Software was a one-man show and when that owner/programmer/support person decided to retire it was over for the users as well. EZ-Filing was also sold off when its founder decided to retire and although it lasted a few years longer – its end has finally come too.
Here at LegalPRO, however, we strive to make sure that the survival of the company is not based on any one person but instead based on sound principles of business to ensure the longevity of the products for the benefit of our clients.
Our founder passed away in 2011, but he left in place a dedicated team that was able to continue his tradition of excellence. We recently hired two new staff members to better serve our growing client base and our development team remains strong. We are not too big, not too small, but just right – and we’ll be looking forward to a having a great 2016 and beyond.